URGENT! An Open Letter to GMA7, TAPE and EAT BULAGA!



[Update: As of June 23, 2011, the management of Eat Bulaga headed by Malou Choa-Fagar (Sr. VP & C.O.O.) sent a letter to July Tan expressing their sincere apology for the incident. The letter also stressed that "(in) keeping with our promise to MTRCB to diligently practice self regulation, we would like to assure you that we will be more vigilant of the spiels and remarks of our hosts on the program."]

Greetings!

I have been an avid fan of your network ever since. The wide array of informative television programs, news and current affairs and Prime Time Programs have been part of my daily schedule. If I cannot catch it on TV, I go online to search for full episodes. It has always been both a pleasure and entertaining to watch your programs. However, yesterday on Eat Bulaga's Sugod Bahay Gang portion, I was irked by Jose's comment on the call center job when he was giving his statement to the son of the chosen winner of the segment. "Baka sa call center lang ang bagsak mo niyan". It was for me an irresponsible and an unjust comment on national TV. I have been in the industry after my graduation and never practiced my bachelor's degree.The call center industry has brought me into where I am now. This is NOT just a work but a career. This industry is not a fallback for all those who cannot find their jobs on their chosen field. This industry is NOT for everyone who has been challenged in finding a job. Not everyone can be a call center professional and certainly not all who is able to speak English can be hired. The industry needs skillful workers, dynamic and enthusiastic approach towards working in a very stressful environment and NOT all who aspire to be in this industry can be chosen and get hired.

The statement is damaging and gave negative impression to a highly reputable and one of the highest revenue generating industry in the country. Be it known that this industry had helped a lot of Filipino's land a career and climbed up the corporate ladder as leaders and top executives. This industry is not just a "LANG". It has pioneered innovations in every aspect of customer service you can imagine. It has brought the Philippines to be known in the world as the top chosen destination of large multinational companies for their outsourcing needs. Thus said, I believe the Philippine TV Programming should be at ALL COSTS sensitive to whatever statement they will be giving especially to industries that plays a great part in shaping the Philippine economy. I strongly condemned the statement that was uttered. Whatever reason Jose has for such a debase comment must NOT be TOLERATED by the management and GMA Network.

I will look forward to any action regarding this legitimate concern.

Regards,

July Tan



54 comments:

Xandre Dones said...

This is clearly a prejudice and a mock at the same time. For us who have been working in this industry for a long time, its easy for us to get offended by this comment. HOWEVER, reality check -- this is just another stereotype - let's face it. For some people who do not understand how our industry works have no clear idea (especially the old traditional ones) since those with graduate titles such as doctors, lawyers, engineers and such has, for them, the highest degree of education and the highly expected pay. TOO BAD, that is not the case anymore and its hard for them to accept that, since even an undergrad with the skills necessary to perform well in the BPO industry can excel as much as a bachelor's degree holder (sometimes better). Other than that, for the pesky skilled hoppers who uses this LOB as easy as a summer job, can degrade and give the wrong impression to others that this business can be just a fallback for an unsure career. Let this be a wake up call for old timers. We are already an ESTABLISHED business and not just a simple telephone operator job.

Ross said...

Yeah, I saw this yesterday too and although, everything in that segment is done spontaneously, I still think that they should be mindful of every word they will say.

I was offended when Jose told the Magna cum laude graduate that "Baka sa call center lang ang bagsak mo." So what? IT IS A DECENT JOB and high paying to say the least. Besides being a top revenue generating industry in the country, it has given opportunities to people, COLLEGE GRADUATE OR NOT and even people who have already reached the age of retirement yet still bound in their need to earn a living for their family. The only job I know that DOES NOT DISCRIMINATE PEOPLE. A quality not even the Showbiz industry have now a days. I was offended by Jose's remarks not only because I was part of this industry but also because this industry is what helped me put food on the table and give my daughter a good education.

I hope that the DABARKADS will be more responsible with their words, as they have a strong influence on their audience. They are being watched not just Nationwide... there are children watching as well... children whose parents may be working in a call center.

Anonymous said...

pasintabi lang sa sa may akda ng bukas na liham na ito ngunit mahirap basahin ang iyong sulat sa napili mong wika sa dami ng maling gamit ng mga salita na hindi akma sa balarilang Ingles.

If you want, you can go back to your article and see how you, the manager, who "knows English" better than others since "not all who is able to speak English can be hired", uses the language. Just to stress the point, your getting irked over statements which look down on your job might be valid since you claimed they were prejudiced. Try this language in the newspaper or broadcast media and you'll never reach publication. Wrong grammar is wrong grammar and for you to discriminate against those who "uses English"? I'm sorry but you're included in the sector your biased against. NOT ALL THOSE IN THE CALL CENTER INDUSTRY KNOWS ENGLISH THAT'S FOR SURE.

However, you tried to compensate with justifications from your side which, if you were to look closely, were looking down on others especially when it comes to your job being the "highest revenue generating industry". Kindly site your source for this remark will not go unscrutinized in other forms of media.
I strongly disagree with this sweeping comment since the CALL CENTER INDUSTRY IS NOT THE HIGHEST REVENUE GENERATING INDUSTRY IN THE COUNTRY. While I agree that the Call Center business is a decent and very career oriented path IT IS THE BPO AND NOT THE CALL CENTER INDUSTRY THAT IS THE STRONGEST AND SOON WILL BE THE HIGHEST REVENUE GENERATING INDUSTRY IN THE COUNTRY.

There's a huge difference between a BPO and a Call Center business I suggest you look it up. It will help for you to know about it since you're working in one. It's just sad since you've reached that high rank or MANAGER with your command of English and your uninformed mindset about the Call Center Industry.

Jenny said...

He is an IGnorant fool for such a stupid comment!

Child Of Tandang Sora said...
This comment has been removed by the author.
Child Of Tandang Sora said...

They have done worst but they are needed to entertain the masses. Good luck.

Anonymous said...

Entertainment is really great but it has to be responsible entertainment!

Anonymous said...

I agree to whoever wrote this letter. I think every job where you get your food for the table from is considered noble for as long as it is done in good way. The entertainment industry must be at all times responsible, more in the news and current affairs.The author's claim is valid and justifiable. Whatever the industry you are working with no one has the right to put a notion of "LANG" into it.

This is a well written open letter. Kudos to the writer!

Janice

Jordan said...

Lahat ng trabaho na marangal ay hindi dapat minamaliit!

Edciel said...

it was done spontaneous true to the other comment however may it be spontaneous or scripted, responsibility should come first. I am not from the call center industry pero ang comment ng host na to is really absurd. Kahit anong trabaho basta matino ay OK. Cguro ang panawagan na ito will not only be limited to one program bagkus dapat sakop nito lahat ng shows ng kahit anong channel.. isa lang ang pinatutungkulan ng may akda ng liham.. "ang maging responsable sa lahat ng bibitawang mga salita sa harap ng pambansang telebisyon!

Rico said...

I guess MTRCB should be watchful about these live shows.

BanBan said...

napanood ko to kahapon kaya medyo affected din ako..hehehehe.. i am working as a trainer in one of the largest call centers here in the Metro. I was put to a halt when i hear Jose said those lines. I was bothered where he got the notion that the call center is the "bagsakan" of those who have not been lucky enough to land a job related to their chosen college field. Yes, everybody is welcome to apply but there are sets of skill that we are looking from a talent. True to the writers claim, this is the industry had helped and will be able to help a large number of Filipinos bring food to their table. This industry had played a major role in exposing the Philippine talents to the world. Let us not pull each others' back hence lets help one another promote the Philippine call center industry to the world and prove to those who do not believe that this is not just a "LANG" job but a career (quote from the letter writer), a blue ocean of opportunities and a horizon of bigger success!

Thanks to the writer!

Jenny said...

BPO is not a haven for JOB!

It Is indeed a CAREER!

Acronymp said...

needless to say more...lahat sinabi niyo na..wahahahha...seriously, the letter writer has detailed his side well and i am on it!

Mom From Manila said...

simula pagkabata ay nakasanayan ko na ang panonood ng Eat Bulaga tuwing tanghalian..Some months ago, I heard a few or more remarks from their hosts that does appear to be "punch lines", so to speak. A lot is actually hurtful especially if you know that you are who they are talking about. I am part of the population, that sends their kid to good schools from the pay that we are getting in the call center/ BPO industry. It is painful that our industry is referred as a "LANG". We have nurses, CPAS, engineers and other professionals who has chosen to work in this industry because they no longer have to leave their family and much more their beloved country to work abroad. Why? because, we get a DECENT paycheck almost compatible to those that are working abroad. but, if you think landing in a call center is an easy task better think again. It is not! You have to pass series of exams and interviews and you have to ace all of them before you can actually get in. Once you are in, then you need to excel and meet the stated metrics of your function so you can get regularized. Much more to say, our industry could be one of the biggest taxpayer (if not the biggest) that are government has. Hindi na OFW ang mga bagong bayani, mga taga call center na! Dahil hindi namin kelangang umalis ng bansa upang makapag akyat ng dolyares sa kaban ng bayan.

Sana maging responsable sa pagbibitiw ng salita ang mga taga Media (kasama ang mga artista!) dahil minsan hindi lang sila nakakasakit, nakakatapak din sila ng mga taong nagtatrabaho ng maayos (at disente) upang buhayin ang kanilang mga pamilya.

Anonymous said...

Guys, wag natin gamitin ang pagiging call center agent para magcomment ng kung anuanung malalalim at mabubulaklak na salita.. I was part of the call center industry before, and admit it or not, bagsakan talaga ng mga graduates na walang mahanap na career sa chosen fields nila ang call center. Sariling opinyon ni Jose yung sinabi nya. And everyone is entitled to their own opinion, right?.. so wag magreact ng violent. Jose just said what he needs to say.

Anonymous said...

The article needs a minute of proofreading. The the point is clear though. :) i do not know, i think it's OA. I maybe wrong also.

Anonymous said...

Uh, okay, I agree with you, everyone is entitled to their own opinion, and I believe you are just stating your own opinion as well... as I am too... so, kung gumamit man ng mabubulaklak at malalalim na salita ang mga co-agents natin, that is their way of expressing their own opinion. So, what right do you have to tell them "Wag"? Secondly, although everyone is entitled to their own opinion, kailangan mo rin maging conscious at responsable sa pagsabi ng opinion mo... lalo na kung nasa media ka. Even journalists follow this ethics. Sabihin na nating bagsakan ng graduates na walang mahanap na trabaho ang call center, tama ba yung sabihin nya na "Baka sa call center lang ang bagsak mo nyan"? Naiintindihan mo ba kung anong implikasyon ng sinabi ni Jose?

Anonymous said...

Uh, okay, I agree with you, everyone is entitled to their own opinion, and I believe you are just stating your own opinion as well... as I am too... so, kung gumamit man ng mabubulaklak at malalalim na salita ang mga co-agents natin, that is their way of expressing their own opinion. So, what right do you have to tell them "Wag"? Secondly, although everyone is entitled to their own opinion, kailangan mo rin maging conscious at responsable sa pagsabi ng opinion mo... lalo na kung nasa media ka. Even journalists follow this ethics. Sabihin na nating bagsakan ng graduates na walang mahanap na trabaho ang call center, tama ba yung sabihin nya na "Baka sa call center lang ang bagsak mo nyan"? You think that is something that somebody "NEEDS" to say? Naiintindihan mo ba kung anong implikasyon ng sinabi ni Jose?

Anonymous said...

bakit binura ng may akda ang inilagay kong opinyon? dahil ba binanggit ko ang mga mali sa akda mo?
kung may lakas ka ng loob na magsulat na bukas na liham dapat may lakas ka rin ng loob na tumanggap ng bukas na sagot.

Anonymous said...

cguro that was just part of the patawa and i really understand. Ayun nga lang all the time since nasa telebisyon sila at maraming nakakapanood sa kanila, dapat nilang maintindhan na lahat ng bibitawan nilang salita ay maaring makaapekto ng direstsahan or hindi man sa mga taong pinatutukungkulan nito in this case sa industriya ng call center. Hindi ako galing ng call center bagamat akoy naniniwala sa isang responbleng pagpapahayag ng opinyon at kuro kuro at sa responbleng mga panoorin sa telebesiyon. Mangyari cguro nararapat na matutukan ng MTRCB ang ganitong mga palabas, oo nga't spontaneous eto pero dapat may kaakibat na pagbabantay sa bibitawang mga salaysay.

engel said...

I couldn't agree more. July Tan said it all and perfect. We are all anticipating for some action from GMA Network.

Anonymous said...

ang OA nmn ng usapin nato!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Manhattan said...

there some issues that sometimes do not pertains to us more if we are not in the shoes of those involved. This open letter has a valid sentiment. I am not working in call center but the topic would certainly apply to everyone. No way we are authorize to put down other people's job. Entertainment is always entertainment, responsible entertainment is TRUE entertainment! ;)

TitikPilipino said...

Anonymous says:
June 15, 2011 6:39 AM

The article needs a minute of proofreading. The the point is clear though. :) i do not know, i think it's OA. I maybe wrong also.

Ano po ba kelangan i proofread dito? and importante nasabi niya yung saloobin niya at marapat lamang na pakinggan!..

Wala sa pagiging experto ng balarila ang malayang pagpapahayag ng saloobin. Nakikita ko ang intensiyon ay dalisay at kapakipakinabang. Sa mga nagmamarunong mag englis sumulat din kayo ng liham niyo at ilathala. Inuulit ko na wala sa pagkakabuo ng mga salaysay ang pinag uusapan dito kung di ang iiresponsableng pagbibitaw ng mga salita sa telebisyon.

Geisha said...

June 15, 2011 8:10 AM
Anonymous says:
bakit binura ng may akda ang inilagay kong opinyon? dahil ba binanggit ko ang mga mali sa akda mo?
kung may lakas ka ng loob na magsulat na bukas na liham dapat may lakas ka rin ng loob na tumanggap ng bukas na sagot.

Sorry for the inconvenience.
Unfortunately your comment was in my spam folder.
It should be up and posted shortly :)

Geisha said...

Thank you for all the comments.

I just want to be fair to all. Your comments are all posted and every opinion counts.

Whether or not your attack is on me (as the blog owner), to the Letter sender or to the topic itself, i just want to express that you are appreciated.

Afterall, "even the dull and ignorant, they too have their own story" :)

Anonymous said...

Anonymous
June 14, 2011 9:42 PM

"pasintabi lang sa sa may akda ng bukas na liham na ito ngunit mahirap basahin ang iyong sulat sa napili mong wika sa dami ng maling gamit ng mga salita na hindi akma sa balarilang Ingles..."

Tama, sang ayon ako sa yo sa pagkakaiba ng BPO at Call center, although call centers can be part of the BPO, may pagkakaiba pa rin sila.

Ngunit para ikaw ay pumuna ng grammar ng sumulat ng bukas na liham... teka muna... baka gusto mong i-check din muna ang subject-verb-agreement mo.

"If you want, you can go back to your article and see how you, the manager, who "knows English" better than others since "not all who is able to speak English can be hired", uses the language"

"NOT ALL THOSE IN THE CALL CENTER INDUSTRY KNOWS ENGLISH THAT'S FOR SURE"

Just to site examples of your subj-verb agreement errors... :)

Ang sinasabi ko dito, hindi tayo perpekto at lalong hindi English ang main language natin... kaya wag tayong mag galing-galingan.

Sa pagkakaintindi ko sa sinabi ng may akda, hindi dahil magaling ka o nakapagsasalita ka ng Ingles, ay makakapagtrabaho ka or magkakaroon ng career sa call center... kailangan mo din ng abilidad. Hindi naman patungkol sa pagiingles ang nasa bukas na liham eh... patungkol ito sa paghingi ng kahit kaunting respeto at pagkilala sa isang marangal na trabaho. Hindi ito trabahong ganun-ganun lang na akala ng iba.

Kung yung mga contestants nga nila, na kapag tinatanong nila kung anong trabaho at sumagot ng "TRICYCLE DRIVER LANG PO". VIC SOTTO would say, "Hindi nilalang ang pagiging driver, isa itong marangal na trabaho."

Respeto at pagkilala lang na marangal ang trabaho sa call center. Yun lang.

Geisha said...

Re-Post from Audrey Joy A. Alvarez (from Facebook)

Bagsakan naman talaga ang Call Centers--ng mga taong may pinag-aralan (mataas man o hindi natapos) na may above average na abilidad at hindi kayang sweldohan ng sapat gobyerno o ng ibang industriyang angkop sa napag-aralan; ng mga magulang at iba pang miyembro ng pamilya na piniling manatili sa sariling bansa at makapiling ang pamilya habang naghahanap-nuhay. Sila ang isa sa mga empleyado ng industriya na nakakapagbayad ng malaking buwis na ginagamit ng gobyerno upang makadaan tayo sa patag na kalsada, maiwasan ang pakikipagpatintero kay kamatayan, mabakunahan ang mga sanggol at iba bang infrastructures o programa na nakakatulong sa pagtaas ng kalidad ng pamumuhay ng bawat Pilipino.

Lahat naman tayo nakikinabang sa Call Center/BPO industry kaya nga nakakalungkot na kapwa Pilipino pa ng unang pumupukol, nambabatikos at nangungutya... sa mga kagaya kong lisensyadong propesyonal (na nakapg-aral sa isang tanyag na unibersidad) at nagtrabaho o nagtatrabaho sa call center. Eto na nga siguro ang dahilan kung bakit hirap tayong umunlad bilang isang bansa at lalong hirap umunlad bilang tao. Malamang nga ay isang lupon tayo ng talangka nung past life natin...

Oo, lahat tayo may kanya-kanyang opinyon at may karapatan tayong ihayang yun. Andyan ang freedom of speech, freedom of expression, for art's/arts' sake, "joke joke joke" at kung anu-ano pang palusot at disclaimers. Pero sa tingin n'yo bakit may nasecensor? Bakit maraming issue sa pagiging "politically correct"? Bakit, sa maraming bansa, ay may ahensyang kagaya ng MTRCB?

Dahil sa media lahat dokumentado at subject to interpretation ng bawat tagapakinig at manunuod: bata man o matanda, may ngipin o wala. Responsibilidad ng lahat ng hahawak ng mikropono habang nakaharap sa camerang umeere sa sanlibutan na pag-isipan ang bawat banat na bibitawan nila. Na ang bawat komentaryong ihahayag nila ay hindi manggagaling sa kamangmangan.

Kung magkamali man, humingi ng paumanhin. Gaano man kataas ang pinag-aralan, gaano man kataas ang tungkulin o posisyong hinahawakan, babalik at babalik din tayo lahat sa GMRC. Tapos na ang mahabang usapan. Dokumentado naman lahat eh.. Ayan lang ang mikropono at camera.

Geisha said...

UPDATE:

Ms. Grace Poe Llamanzares just sent an email to the letter sender and the issue has been escalated to the people involved.

Here's an excerpt:

'First, we agree that the host's comment was insensitive. We recognize the Call Center Industry's importance and substantial contribution to the national economy. Furthermore, as in any industry, the Call Center Industry requires specialized skills and significant level of expertise from its employees....Your conviction and your high regard for your chosen career are worth emulating by the younger generation of Filipinos'



Mabuhay ang MTRCB!

Anonymous said...

Yay! Thank you MTRCB! :)

TitikPilipino said...

O NGAYON ANONYMOUS!!!! me masasabi ka pa bah? baka ikaw ang hindi marunong umintindi?? hindi issue dito ang grammar ng sumulat ng liham!

MANAHIMIK KA NA kasi TALO KA NA!!! Poor you!

Congrats to the letter sender!

KUDOS to MTRCB!

Ross said...

Anonymous says:
June 14, 2011 9:42 PM
"pasintabi lang sa sa may akda ng bukas na liham na ito ngunit mahirap basahin ang iyong sulat sa napili mong wika sa dami ng maling gamit ng mga salita na hindi akma sa balarilang Ingles."

And if I may add (to my previous comment)... for your comprehension, what the author meant to say was that, although he wasn't able to practice his bachelor's degree and rather, landed a job in a call center, doesn't make him a lesser person (as alluded by Jose's comment). The author was given the same opportunity in the call center industry and was able to successfully climb up the corporate ladder, despite how difficult and demanding the work can get... thus requiring (as mentioned by the author) "skillful workers, dynamic and enthusiastic approach towards working in a very stressful environment "

There's more to just speaking English, when you start working in a call center, more so establishing a career... it's sad that you speak from what it seems to be a point of view of someone who has no idea how hard it is to work ones way up on the corporate ladder (in the call center/BPO industry). There's more to just knowing the difference of BPO and call center industry... nor perfecting the English grammar to become a MANAGER, like the author.

Having said all these, let me wrap my comments in 3 words for you... ARGUMENTUM AD HOMINEM. :p Have a nice day! :)

Ross said...

Anonymous says:
June 14, 2011 9:42 PM
"pasintabi lang sa sa may akda ng bukas na liham na ito ngunit mahirap basahin ang iyong sulat sa napili mong wika sa dami ng maling gamit ng mga salita na hindi akma sa balarilang Ingles."

And if I may add (to my previous comment on June 15, 2011 6:38 PM)... for your comprehension, what the author meant to say was that, although he wasn't able to practice his bachelor's degree and rather, landed a job in a call center, doesn't make him a lesser person (as alluded by Jose's comment). The author was given the same opportunity in the call center industry and was able to successfully climb up the corporate ladder, despite how difficult and demanding the work can get... thus requiring (as mentioned by the author) "skillful workers, dynamic and enthusiastic approach towards working in a very stressful environment "

There's more to just speaking English, when you start working in a call center, more so establishing a career... it's sad that you speak from what it seems to be a point of view of someone who has no idea how hard it is to work ones way up on the corporate ladder (in the call center/BPO industry). There's more to just knowing the difference of BPO and call center industry... nor perfecting the English grammar to become a MANAGER, like the author.

Having said all these, let me wrap my comments in 3 words for you... ARGUMENTUM AD HOMINEM. :p Have a nice day! :)

Thank you very much MTRCB!

Geisha said...

I love that Ross!

Just in case Mr/Ms. Anonymous didn't know what that is. It is a fallacious statement otherwise known as The Fallacy of Personal Attack.

3 words:
ARGUMENTUM AD HOMINEM

Good avro dear!

Ang QA analyst said...

Anonymous
June 14, 2011 9:42 PM
"Wrong grammar is wrong grammar"


Pasintabi rin syo na nagmamagaling mag English... ngunit ibabalik ko lang syo ang sinabi mo, "mahirap basahin ang iyong sulat sa napili mong wika sa dami ng maling gamit ng mga salita na hindi akma sa balarilang Ingles."

ENGLISH 101 PART 1

-->ANONYMOUS SAID:

If you want, you can go back to your article and see how you, the manager, who "knows English" better than others since "not all who is able to speak English can be hired", uses the language.

(ha, ano daw ate?)

***QA SAYS:
If you want, you can go back to your article to see how you, the manager, who "(KNOW) English" better than others, since "not all those who is (are) able to speak English can be hired" (USE) the language.

(Di ba si "YOU" nga ang pinaguusapan natin?" Saka, lost talaga ako sa "USE the language" sa huli. San galing yun?)

-->ANONYMOUS SAID:

Wrong grammar is wrong grammar and for you to discriminate against those who "uses English"? I'm sorry but you're included in the sector your biased against.

(Wrong grammar is wrong grammar indeed!)

***QA SAYS:
Wrong grammar is wrong grammar and for you to discriminate against those who "(USE) English"? I'm sorry but you're included in the sector (you're) biased against.

(Suggestion lang, instead of saying "USE ENGLISH" it's more appropriate to say "SPEAK ENGLISH")

-->ANONYMOUS SAID:

NOT ALL THOSE IN THE CALL CENTER INDUSTRY KNOWS ENGLISH THAT'S FOR SURE.

(Oh yes, parang ikaw lang dear, that's for sure.)

***QA SAYS:

Not all those in the call center industry (know) English that's for sure.

(IF YOU ANALYZE YOUR SENTENCE... PARA MO NANG SINABING "NOT ALL THOSE IN THE CALL CENTER INDUSTRY IS ABLE TO SPEAK GOOD ENGLISH" EH DI BA ANG TAMA, (ARE) ABLE, DAHIL NOT ALL "THOSE" NGA EH?)

Hay... teka muna... dinudugo na ako sa pag QA sa comment nitong ANONYMOUS na to... buti na lang di ka nag call center... dadagdag ka lang dun sa NOT ALL THOSE IN THE CALL CENTER INDUSTRY "KNOWS" ENGLISH. On second thought, it takes one to know one... saang call center ka? BWahahahaha!!!

Xnadre Dones said...

LOL Lets leave the case to the MTRCB. As for the "Anonymous Grammar Police" I have 2 words...
PAPAMPAM KASI" :P

TitikPilipino said...

To Anonymous na nagmamagaling mag INGLES!

Ang tinutukoy mo sa liham sa nasabi mo nga ang MANAGER.. siya ay MANAGER eh ikaw ano ka? wala ka!! INGGIT! nakakatuwa din naman tong si Anonymous kung makapagcorrect at magbigay ng puna, alam mo kung sino ka man, wala akong naintindihan sa sinabi mo, GUMULO noong ikaw na nag explain..wahahahaha...

Pero seriously, my salute to the Chairman of MTRCB ang bilis nga naman ng aksiyon nila...

Ito ay pagpapatunay na hindi hinahayaan ang kung sino man na umalipusta, kumutya, manghatak papunta sa ibaba ng kahit anong trabaho!

TJ said...

KABOOM!!!winner ka QA analyst...it only shows that you know how to speak english well...saang call center ka nga???I'm sure your company is really proud of you...


to Anonymous..it really takes one to know one...saang callcenter ka nga???para matanong naman namin why did they hire such people like you???ang daming grammar lapses...bwahahaha..

Julyyaluj said...

I am the author of this letter. I would like to thank everyone who have shared their ideas may it be toward the issue or personal attack against how I composed the letter.

Let me break this matter into some pieces so we could pick it up, bring it all together and be able to sum up the significance of the letter. Let me pull out the pieces.

First, on the sentence(s) construction; should some people find some ungrammatical errors I would like to stress out that while this letter was constructed, I was full of emotions and strong bursts of feelings may have had altered the construction unintentionally. True to the "anonymous" claims that this is not my first language however I have exerted all efforts to put together a letter that is brief, concise and has all possible meat on it. Easy to be understood and would surface the appeal crystal clear. I was hoping that everyone had grasped (most of you did!) the intention of the letter.

Second, the letter's main objective is to be able to air my “personal” conviction toward the offensive words that was uttered to the industry that I have been working with. The industry that brings food to my table, the industry that continues to help a large number of Filipinos who were not able to land a job on their perspective fields because of either workplace condition, workforce congestion and or may be abusive industry that victimized their own manpower. True to all industry’s standards in terms of workforce skill sets, the call center needs talented individuals, able to communicate in English and some other foreign languages, has the ability to work under a highly stressful environment and other qualities that would fit someone into working in this industry.

Third, it is of no one’s right to detract any job that the individual has. Whatever source of income we have it is something that we should always be proud of. A decent source of pay lets us live our daily lives and not to mention our expenditures for our sustenance. The utterance of those words had in one way or another affected the esteem of those in the industry. Now that it has already escalated to MTRCB, my part is done. Let us wait for further action from the board.

Finally, I have a high regard for my chosen career and no one in any way can put that down.

Again, my sincerest gratitude to all who had empathized and had given their ideas. May this letter can add value to how we eminently and reverently put our chosen careers on a pedestal.

Sincerely,
July Tan

kalvin said...

Saw this post sa FB okay sana pero may mga lapses nga sa grammar. Yung comment ni Anonymous ay may 'quotation' marks pero hindi mali. Yung uses lang sa dulo mali nga. Pakiramdam ko naman dun sa ALL CAPS na sulat niya minomock niya si writer kasi may all caps rin siya sa open letter niya. Nakakatuwa lang kasi kung sa Pilipino na lang lahat yan isinulat wala ng problema.

kalvin said...

mababaw yung comment ni anonymous pero ang dating naman sakin parang iayos lang ni writer yung pananaw niya kasi sabi niya di lahat ng nageenglish makakapasok sa call center tapos yung si writer mismo may mali. parang ganun lang. tapos may all caps pa na declaration itinama pa tuloy na BPO/Call Center difference blah blah blah which is not wrong pero i think hindi naman appropriate. suggestion ko kay july ingat lang rin sa paggamit ng English medyo may mga lapses rin sa huling addendum mo sa letter mo. tapos maisingit ko lang -- madali lang maghanap ng mga fallacies kahit sa mga philosophy/logic books lalo na ngayon may internet na sana lang alam ni anonymous ano hahanapin. peace lang lahat para masaya!

BanBan said...

Ikaw Kalvin me lakas ka ng loob magsulat? Mapapansin ka kaya ng MTRCB? wahahahaha... walang problema, ikaw ang may problema...hahahahaha...

Colbie said...

Ang lakas nga naman ng loob ng Pilipino mamuna ng mga pagkakamali ng iba. Pero kakatuwa to umabot sa MTRCB. Ang importante naipahayag ng malinaw ng nagsulat ang saloobin niya, me errors or wala maliwanag ang pagpapahayag niya ng opinyon tungkol sa insedente.

cguro magkasama sa work to si Kalvin at anonymous..wahahhaha..

Ross said...

Why fuss over English and grammar errors?

Hindi ba mas nakakatawa kung sa Filipino tayo magkagrammar error? Kahit nga mga Amerikano, sariling language na nila ang English, nagkakamali pa sila eh. Mga pulitiko natin, wrong grammar kung magsalita minsan, pero English pa rin kung magusap-usap and they're being watched Nationwide. Has it been an issue? This is an open letter with minimal grammatical error, yet kung makapuna tayo, parang ang galing-galing natin mag English. Kung magaling ka at perfect ang English grammar mo, good for you. But that doesn't give you the right para manginsulto ng iba... constructive criticism is alright... pero sabihin natin ng maayos. If the author felt more comfortable writing his letter in English however there were grammar lapses, leave him be. What's important is we understood what he was trying to convey... or if you can't keep yourself from correcting him, say it nicely. Marunong pa kayo sa kanya and sa mas maeexpress nya ang sarili nya sa English eh... gusto nyo sa Bisaya? Lahat ba tayo nakakaintindi ng Bisaya?

Anonymous said...

BOTTOM LINE: Regardless of his intention, Jose Manalo was really wrong when he said that debasing statement against the BPO industry.

Let's not beat around the bush, call a spade a spade. We all commit mistakes. To err is human, to forgive divine. Please forgive the grammar-police wannabes for misleading the real aim of July Tan's letter. Do not let the kettle call the pot black.

To July Tan, you have taken your actions very well. You directed your concerns to the proper channel. You bravely put your name on it.

I am not a part of the BPO industry but I believe that all jobs, no matter how big or small the salary, no matter how difficult or easy they are done, need to be given due respect.

Respect begets respect.

kalvin said...

Wenk!To Banban and Colbie, nadamay pa ako. Basahin niyo ulit siguro yung comment sa ibabaw ng comment ko makikita niyo rin naman yung lapses. Well for the constructive criticism part, puwede namang iexpress sa pinakamadaling maintindihan. Halimbawa ay ito. Taglish. Kasi mahirap gawin sa purong Tagalog at hindi naman ako magmamaEnglish lang masabi lang na marunong ako. Pati naman yung sulat ni anonymous sabi ko nga may mali rin sa grammar pero hindi rin naman necessarily mali yung point niya. AT TO CLEAR THINGS - WALA AKONG SINABING MALI YUNG POST NA NI JULY TAN. Sinabi ko na wag na rin natin hanapan ng mali yung anonymous kasi pareho lang naman (actually lahat naman) nagkakamali. Para peace lang.

Anonymous said...

para ito sa lahat: we must be responsible enough in our words and works..

Anonymous said...

Ang OA naman ninyo. Ilang beses na ba na may ininterview sila Jose et al na mga maralitang taga lungsod at pag sinasabi nilang, tindera lang po o tricycle driver lang po, agad nilang sinasalo at pinagbibigyang halaga ang karangalan ng hanapbuhay ng kanilang iniinterview kahit sa paningin ng tao eh mababa ang kanilang trabaho... Ilang beses na ba nating narining at nakita na sinasabi nila Jose, Wally at Paolo na "wag mong ila-lang lang ang trabaho mo basta marangal"....

Totoo naman sinasabi nila Jose eh... Karamihan sa mga graduates sa atin, ke nursing o ano pa, ang bagsak minsan eh sa Call Center 'lang'... Hindi niya nila 'lang' para maliitin ang trabaho ninyo.. Nila lang niya kasi nga sa haba ng pinag hirapan ninyo sa college, gumastos pa mga magulang ninyo para patapusin kayo, eh hindi kayo nakaka pasok sa career na related sa kurso ninyo.. Yun lang ang ibig sabihin ni Jose... Yun LANG!

Saka pwede ba sa nagsulat ng letter na ito...Nasabi nga na taga Call Center ka, di mo muna check grammar mo... Yan ang hirap sa inyo... Ang titindi ninyong mang-lait at magsabi na ignorante si Jose.. At least hindi sila nagpapanggap na magagaling at matatalino... namamahagi sila ng tulong sa madlang tao..... Di katulad ninyo na nasabi nga taga Call Center eh nilalangaw naman mga English ninyo... Ano ba nagawa ninyo para sa bayan? Highest earner sa industry kayo? San galing research mo? Kayabang naman ninyo para lagpasan ang dolyares na pinapasok at pinagpaguran ng mga OFWs na nagbubuwis ng pawis, buhay at kalungkutan sa ibang bansa para i-claim ninyo na kayo ang nagdadala ng ekonomiya ng bansang Pilipinas... Mga ipokrito.

Geisha said...

Anonymous, tatay mo ba si Jose?

Anonymous said...

Anonymous says:
July 11, 2011 4:46 PM Ang OA naman ninyo. Ilang beses na ba na may ininterview sila Jose et al na mga maralitang taga lungsod at pag sinasabi nilang, tindera lang po o tricycle driver lang po, agad nilang sinasalo at pinagbibigyang halaga ang karangalan ng hanapbuhay ng kanilang iniinterview kahit sa paningin ng tao eh mababa ang kanilang trabaho... Ilang beses na ba nating narining at nakita na sinasabi nila Jose, Wally at Paolo na "wag mong ila-lang lang ang trabaho mo basta marangal"....

Totoo naman sinasabi nila Jose eh... Karamihan sa mga graduates sa atin, ke nursing o ano pa, ang bagsak minsan eh sa Call Center 'lang'... Hindi niya nila 'lang' para maliitin ang trabaho ninyo.. Nila lang niya kasi nga sa haba ng pinag hirapan ninyo sa college, gumastos pa mga magulang ninyo para patapusin kayo, eh hindi kayo nakaka pasok sa career na related sa kurso ninyo.. Yun lang ang ibig sabihin ni Jose... Yun LANG!

Saka pwede ba sa nagsulat ng letter na ito...Nasabi nga na taga Call Center ka, di mo muna check grammar mo... Yan ang hirap sa inyo... Ang titindi ninyong mang-lait at magsabi na ignorante si Jose.. At least hindi sila nagpapanggap na magagaling at matatalino... namamahagi sila ng tulong sa madlang tao..... Di katulad ninyo na nasabi nga taga Call Center eh nilalangaw naman mga English ninyo... Ano ba nagawa ninyo para sa bayan? Highest earner sa industry kayo? San galing research mo? Kayabang naman ninyo para lagpasan ang dolyares na pinapasok at pinagpaguran ng mga OFWs na nagbubuwis ng pawis, buhay at kalungkutan sa ibang bansa para i-claim ninyo na kayo ang nagdadala ng ekonomiya ng bansang Pilipinas... Mga ipokrito.

--------------------------

Futile...You lost Anonymous.....

Geisha. Let the stompping begin. I worked in the BPO for 11 years now. What I got from this industry? Travel to be trained, seen places, bought things for my love ones, held a position...correction..corporate position and loving it.

I have received word from T.A.P.E that Jose didn't meant that the BPO is "just". Bias aside. Some people are not aware what the BPO industry can offer.

And we are "ipokritos"? My dear, i'll make sure that you will not be hired in any of the BPO companies in this country. Thanks to CCAP(look on it what it means) People say this is the "last resort" job? I say...THINK AGAIN. Economy is bad but we have jobs and opportunity.

So look in the mirror Anonymous...who's the "ipokrita" now. You are stuck to where you are now and you are the type that doesn't want to move up.
WE DID.

"Anti-Anonymous."

Geisha said...

Anti-Anonymous,

Wala akong masabi. Sinabi mo na lahat.
AM thankful that u made things clear to anonymous.

Feeling ko anak yan ni Jose...lol

Thank you for dropping by :)

Anti Anonymous said...

no prob Geisha,

bumagsak siguro sa application process kaya ganyan mag-comment XD

Geisha said...

Make sense! Frustrated call center agent lang bitter sa industriyang ito...

Unforunately, hindi bagay si anonymous sa trabahong ito!

Cheers Mr/Ms. Manager :)

 

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.

Meet The Author

Jeff is a freelance Training Professional, Events Manager, Marketing Executive, LGBT Advocate & blogger from Manila, Philippines. He stops counting his age when he was 20 years old which makes him a 20 something blogger. With coffee running through his veins, he enthusiastically battles each day, one blog post at a time.

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